Customer Renewals
One of the largest coordination challenges with partners is the process of managing the customers' yearly renewal of product licenses, maintenance and support agreements. Truly empower your partners with the essential information they need to pursue these lucrative opportunities. Guarantee you're getting every dollar of revenue by ensuring these customers renew their subscriptions.
- More Selling Opportunities. Send automatic reminders to partners about upcoming deadlines for end-customers to renew annual agreements. With the customer renewal tool, automatic reminders are sent to your partners about pending customer contract renewals - giving your partners a reason to engage loyal customers and to cross-sell other products and services. The end-customer is also notified of the renewal and impending call by the partner, maintaining coordination and collaboration across all interested parties.
- Minimize Channel Conflict. By setting up business rules to assign the subscription renewal to the incumbent partner, you protect the relationship integrity between the customer and service provider - leading to decreased channel conflict and increased customer satisfaction and partner loyalty.
